Refund Policy

The Returns Policy forms part of the Standard Terms and Conditions of Sale.

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1. Return on all products can only occur via courier

2.  Courier return: when returning Products via courier, the Customer must first register a return to Life Source by email, info@lifesource.org.za. A reference number and a return address will be issued to the Customer. The Customer must then insert the Products being returned into appropriate packaging and this will be collected by the courier in accordance with the instructions received from Life Source. The courier charge will be deducted from the return credit. While the Life Source system may reflect an estimated credit value before the return is concluded, this estimated credit value is subject to change based on the condition of the returned Products.

3. Refunds will occur as follows:
4.1 For Direct returns and EFT purchases will be refunded by EFT. Credit and debit cards will be refunded to the applicable card;

5. In the event a Customer fails to collect an order of Products at a chosen location, successive reminders to the Customer to fetch the Products will be sent. If the Customer fails to collect the Products purchased within 21 (twenty one) days, Life Source reserves the right to sell the Products to defray expenses and no refund may be paid.

6. Life Source cannot accept responsibility if an individual at the Customers chosen address, accepts delivery and is not authorized to do so, or does so under false or fraudulent circumstances.

7. In the event of 2 (two) failed attempts to deliver the order of Products to the Customer at the chosen address, the Products shall be returned to Life Source and the sale shall be reversed. The costs of the delivery/s and return of the Products shall be deducted from the credit due to the Customer.