Shipping Policy
20. This Delivery Policy forms part of the Standard Terms and Conditions of Sale.
21. Delivery methods will include:-
21.1 by Courier to the Customers chosen delivery address.
22. When effecting delivery at the customer’s premises or such other premises as nominated by the Customer, the Customer shall be responsible for receiving, unloading and checking the Products in the presence of the Life Source representative making delivery.
23. Delivery of the products at the shipping address nominated by the Customer shall constitute good delivery. Any acknowledgement of receipt by the Customer or any authorised representative or employee, whether direct or indirect, in writing or otherwise shall serve to also confirm delivery.
24. If, on the instructions of the Customer, the Products are delivered to a carrier for delivery to the Customer, delivery to the Customer shall be deemed to have been duly effected on delivery to the carrier who shall at all times be and remain the Customer’s agent for purposes of these terms and conditions.
25. In the event of short delivery the Customer shall forthwith upon delivery endorse Life Source’s copy of the delivery note specifying details of the short delivery and thereafter within three (3) days of such delivery the Customer shall lodge a claim with Life Source in respect of such short delivery.
26. In the event that the Products are delivered in a damaged state, the Customer shall forthwith upon delivery endorse Life Source’s copy of the delivery note detailing the damage to the Products and the Customer shall within three (3) days of such delivery notify Life Source of such damage in the Products delivered, following which the Returns Policy shall be followed.
27. On compliance by the Customer with paragraphs 4 and 5 and provided Life Source agrees with the information supplied by the Customer, Life Source will or may apply a credit, subject to the conditions of the Returns Policy.
28. Subject to the CPA, and notwithstanding the provisions of this policy, Life Source shall not be liable to the Customer for any loss or damage occasioned by reason of the circumstances set out above.
29. A flat rate to deliver your order to you, will be charged. This will escalate reasonably from time to time.
30. The order will take around 1 to 7 working days to be delivered to the chosen address, depending on the location and method of delivery.
31. Although reasonable care shall be taken, Life Source accepts no responsibility whatsoever for incorrect delivery details of if an unauthorised person, at the delivery address, accepts delivery of the order and Products.